We want you to love your Simcoleather product, but we get that sometimes it doesn’t work out. If you are not satisfied with your purchase, please contact us within 30 days from the delivery date to request a return, we support no-questions-asked returns within 30 days. (Note: leather bags, gloves, wallets, and belts must be unworn, unused, and include all tags, parts, and accessories.)
|Type of item||Return timeframe|
|Regular price||30 Days|
|Customized items (Simcoleather create or monogrammed items and cut-to-size belts)||Final Sale|
|Made to order||Final Sale|
Decisions take time – and we’re happy to accept returns if you’ve changed your mind.
However, we can’t accept returns on customized items – unless they were received faulty – as we’ve customized these pieces, especially for you. We are also unable to accept returns on items purchased from our stockists, and all purchases made will need to be returned directly to them.
Thanks for shopping at our online store! Simcoleather returns can be returned in the online store only.
If there is discoloration, breakage, or missing parts when the goods are received, buyers can submit unpacking videos and pictures to verify the above issues, and after verification, they can directly refund or resend the goods, and the buyer is not responsible for shipping costs.
However, if it is returned for personal reasons, such as selecting the wrong style or quantity when purchasing, buyers need to bear the freight. We basically won’t charge you the restocking fee, but if the tag is removed from the merchandise, a 3% restocking fee will be applied to the refund or exchange.
We sincerely apologize if you have experienced any fault with your leather goods.
Our customer service team would be happy to assist – Please Contact us before returning your item to us, so that our team can advise you of the next steps and time frames for a refund or replacement item.
We do not currently offer exchanges but don’t worry, if you need to exchange an item for any reason, the most efficient method is for you to return the original item and place a new order. This will ensure that you get the product you want as quickly as possible.
1. Attach the return label to the outside of your package.
2. Detach the completed return form and place it inside the package. (Don’t forget to save the top portion for your records.)
3. Pack and seal the product securely.
Order cancellation is supported within thirty minutes of placing the order and not after thirty minutes (processed orders cannot be retrieved from the parcel pile), Our cancellation handling time is 1 working day, a refund will be arranged within one working day after a successful cancellation.
For refunds due to customer subjective factors, the customer will be required to send back the goods after receiving them. We will arrange refunds within one to two working days after receiving the goods and confirming that they are correct, shipping costs will be borne by the customer and we do not support express delivery.
It is usually 1-3 working days, depending on the processing speed of the third-party payment system, the exact time of refund depends on your payment method, so please be patient and do not rush. If it is overdue you can contact Simcoleather Service and we will help you to enquire about the processing.
99 Pleasant Avenue, Johnstown, New York, 12095-1720.
If you need to return an item, please contact Simcoleather Customer Service first to confirm the reason and need for the return, and then send the item back to the Simcoleather after-sales service center in the original packaging. No returns will be processed without prior communication.
1.Tracking number is required to complete the return. It will help us to track your return status and process. Please note the provided tracking number must be traceable.
2.Refunds will be reimbursed to your original account — American Express, VISA, Master Card, or JCB. (Exact timing based on platform).
3.Attach the below information in the Email when you contact us and request a return: (1)Evidence pictures and video to show faulty items. (2)The whole pictures of packages. (3)Elaborate on your request (Return or Replacement) and the specific issue that best explains your reason for returning.
If you have any other questions, please do not hesitate to contact our customer service at email@example.com, we will reply to you asap.